Legal Questions We Hear Often
When you open an account, we ask for your full name, phone number and email. Your first deposit triggers a verification code sent to your phone and email. You confirm both to unlock deposit and withdrawal access. We may ask for additional documents (ID photo) if your profile appears high-risk.
Log in to your account, find the transaction in your history and click 'Report Issue'. Our compliance team investigates within 5 working days. If the charge was unauthorised or a system error, we refund the amount to your original payment method (DANA, OVO, GoPay, QRIS or bank).
Yes. Go to Account Settings > Data & Privacy > Export Account Data. We email you a complete file (CSV format) within 48 hours, including all bets, deposits, withdrawals and verification records. This is your data; you can download it anytime.
After you close your account, we keep your betting and payment history for 7 years (legal compliance). Your personal details — phone, email, address — are kept for 1 year, then deleted unless you request retention. Banking data is purged after 90 days.
Access depends on local law. When you open your account, we check your region automatically. If you're in a supported area, full access is enabled; if not, we'll notify you before you deposit. Our support team can clarify eligibility for your specific location.
Payment processors handle your banking details directly; we never store your card or bank account number. We receive only a confirmation token from each payment rail. All data is encrypted and stored on separated servers. Processors comply with local payment security standards.
Yes. Request permanent closure in Account Settings > Close Account. We immediately disable your login, stop accepting deposits and process any pending withdrawal. Personal data (email, phone) is deleted within 1 year; betting history is kept for 7 years for compliance only.
