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Terms & Conditions That Keep Your Account Safe

When you open an account with staatsloterij, you're agreeing to a clear set of rules that protect both you and us.

Deposit & withdrawal rules for IndonesiaAccount access and suspension policyData security and payment verification
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staatsloterij Terms & Conditions That Keep Your Account Safe
QUESTIONS ABOUT YOUR TERMS

How to Contact Us About Terms or Disputes

If a term is unclear or you disagree with how we've applied a rule to your account, reach out through any of these channels.

Live Chat Open the chat bubble inside your account lobby or on this site.
Email Support Send term questions or dispute details to [email protected].
In-Account Help Centre Navigate to Settings > Terms & Disputes in your account.
HOW WE PROTECT YOU

Data Handling, Security, and Your Rights

We collect your name, email, phone number, and payment details when you register. These are stored on encrypted servers and never shared with third parties unless required by law or to process…

Encrypted Payment Storage

Your DANA, OVO, GoPay and QRIS details are encrypted end-to-end. We never store your full card number or PIN; only your wallet identifier and account name are recorded.

Session Cookies and Tracking

We use cookies to keep you logged in and remember your deposit method. You can clear these in your browser settings; you'll need to log back in, but your account and balance remain unchanged.

Data Retention Policy

Transaction records are kept for seven years for audit and dispute resolution. Personal data (address, phone) is deleted 30 days after account closure. You can request deletion earlier by contacting support.

Legal Disclosure

We disclose account data to government or law enforcement only when legally compelled. You'll be notified of any such request unless law forbids notification. Account access depends on local law.

Account Access Requests

Email [email protected] with the subject 'Data Access Request' and your account email. We'll send a complete export of your account history, deposits, withdrawals and personal data within 10 days.

Deletion and Closure

Close your account anytime via Settings > Account Closure. Remaining balance is available for withdrawal for 90 days; after that, unclaimed funds are forfeited per our terms.

Common Questions About Terms & Conditions

Yes. Go to Settings > Payment Methods and add a new DANA, OVO, GoPay or QRIS wallet. Deposits will default to your most recent method, but you can select a different one at checkout. Withdrawals always go to the wallet or bank linked to your account registration; if you want to change it, contact support with proof of identity.

Deposits via DANA, OVO, GoPay and QRIS usually land within 2 minutes. If yours hasn't after 10 minutes, check your wallet app to confirm the transaction went through. If both confirm a debit but your staatsloterij balance hasn't moved, email [email protected] within 24 hours with a screenshot of your wallet transaction. We'll investigate and credit your account or refund the amount within 48 hours.

Withdrawals are processed in two stages: verification (24 hours) and transfer (1–3 business days depending on your payment method). Your DANA, OVO or GoPay usually receives funds within 24 hours of approval. Bank transfers via QRIS may take 2–3 working days. You'll see a 'Pending' status in your account until the transfer completes.

If we detect unusual activity—like rapid deposits and withdrawals, shared account access, or deposits from multiple payment methods without a clear reason—we may temporarily freeze your account for security review. You'll receive an email explaining why. Most suspensions are lifted within 48 hours. Serious violations (like using someone else's payment method) result in permanent closure and forfeiture of balance.

When you close your account via Settings > Account Closure, any remaining balance is locked. You have 90 days to withdraw it to your registered payment method; after 90 days, unclaimed funds are retained by staatsloterij per our terms. Once closed, your account cannot be reopened.

No. Your name and email stay within our system. When processing deposits, we share only your wallet ID and the amount with DANA, OVO, GoPay or QRIS—never your full identity. Game studios receive no personal data; they see only your account ID and gameplay data (bets, results). Payment providers comply with local law and will not resell your information.

Submit a formal dispute through your account's Help Centre or email [email protected] with details and screenshots. Include your account email, username, and transaction ID. We'll review and respond within 5 working days. Unresolved disputes can be escalated to our compliance team; those cases usually conclude within 15 days.

Related Pages

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