Reference

Our Privacy Policy – Built Around Your Trust

When you open an account with staatsloterij, your personal information is encrypted and held to strict data-handling standards.

Encryption on all account flowsDANA, OVO, GoPay, QRIS protectedYour withdrawal requests verified
staatsloterij Our Privacy Policy – Built Around Your Trust
REACH OUR TEAM

Privacy Questions – How to Contact Us

Email Support Send privacy requests, data access inquiries or concerns to [email protected].
Live Chat Open the chat widget in the lobby during support hours (10 AM to 10…
Account Settings Review and update your personal information, payment methods and privacy preferences directly in your…
HOW WE OPERATE

Data Security, Cookies and Your Rights

Account Encryption

All logins use two-factor authentication via SMS or email. Your password is never stored in plain text; we use bcrypt hashing. Withdrawals require identity verification before funds leave our system.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your game preferences and lobby settings. Analytics cookies help us understand how you navigate the site; you can disable these without losing core features.

Payment Data Isolation

Your DANA, OVO, GoPay and QRIS credentials are never stored on our servers after a transaction completes. Each deposit and withdrawal is processed through encrypted payment gateways certified to PCI DSS standards.

Data Retention

Transaction history is kept for seven years to meet anti-money-laundering requirements where local law permits. Account profile data is deleted 36 months after you close your account, unless a dispute or audit is pending.

Your Rights

You have the right to access, correct or delete your personal data, and to request a copy of your information in portable format. Submit these requests through your account settings or by emailing [email protected] with your username.

Third-Party Sharing

We share only the minimum data required with payment processors, compliance auditors and law enforcement where legally obligated. We never sell your information to advertisers, data brokers or other companies for marketing purposes.

Privacy Policy – Frequently Asked

We collect your name, email, phone number, date of birth and residential address during account creation. Payment method details (DANA, OVO, GoPay, QRIS or bank account) are captured at deposit time. We also log your IP address and device type for security verification and fraud prevention.

Account profile information is retained for 36 months after closure, where local law permits, to support dispute resolution and audit trails. Transaction history is kept for seven years for anti-money-laundering compliance. You can request early deletion where regulations allow by contacting [email protected].

Yes, we use session cookies to keep you logged in and functional cookies to save your lobby preferences. Analytics cookies help us measure site performance. You can manage or disable cookies in your browser settings without losing core account access; some features may run more slowly.

If our company is acquired or merged, your data will be transferred under the same privacy protections outlined in this policy. You will be notified by email if material changes to data handling occur, and you retain the right to request deletion before the change takes effect.

Yes. Log into your account, navigate to 'Security & Privacy' and select 'Download My Data'. staatsloterij will compile your profile, transaction history and account preferences into a portable file and email it to you within five business days.

Submit a data deletion request through your account settings under 'Privacy Options' or email [email protected] with your username and reason. We will delete non-regulatory data within 30 days; transaction records tied to anti-money-laundering requirements are retained per local law.